Refund requests are generally reviewed only when there is a billing error, duplicate payment, or a clearly documented transaction problem that prevented the service from being activated correctly.

If a premium plan was purchased successfully and the account benefits were made available, the request is usually handled as a support review rather than an automatic refund.

• Duplicate transactions
• Incorrect charged amount
• Failed activation after successful payment

Refunds are generally not issued because a member changed their mind after activation, did not receive an immediate match, or used part of the plan and later chose to stop.

Matrimony outcomes depend on profile quality, timing, family decisions, and member responsiveness, so premium purchase alone is not treated as a guaranteed matchmaking result.

Members should contact support with the registered login, payment date, amount, transaction reference, and a short explanation of the issue.

Support can then review the billing record and respond with the next step, including correction, clarification, or refund status where applicable.